Privacy Policy

Introduction

Welcome to Ucheema Cleaning Services. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule services, or interact with us via phone, email, or SMS.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service address
• Billing details
• Service preferences

1.2 Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and tracking technologies

2. How We Use Your Information

• To provide and manage cleaning services
• To schedule appointments and send confirmations
• To process payments and invoices
• To improve our website and service quality
• To send updates, reminders, and promotional messages (with consent)
• To comply with legal obligations

3. SMS & Messaging Policy

3.1 Consent to Receive Messages

By providing your phone number and opting in, you consent to receive SMS messages related to appointment confirmations, service updates, reminders, and occasional promotions. Standard messaging rates may apply.

3.2 Opt-Out

You may opt out of SMS communications at any time by replying “STOP” to any message. You may also contact us directly to unsubscribe from communications.

3.3 Access & Correction

You may request access, correction, or deletion of your personal data by contacting us at the information below.

4. How We Share Information

We do not sell or rent your personal information.

We may share information with:

• Trusted service providers (payment processors, scheduling tools, SMS providers)
• Legal authorities when required by law
• Business transfers in case of merger or acquisition

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information. However, no online transmission can be guaranteed 100% secure.

6. Data Retention

We retain personal information only as long as necessary to fulfill service, legal, and business obligations.

7. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us: